Warranty Policy

At Roofden Overland we strongly stand by the quality and workmanship of our products.

• The warranty period (if applicable) is mentioned on the individual product page or on the packaging/bill.

  
  

ROOFDEN WARRANTY

RoofDen Overland products are covered by a limited warranty against manufacturing defects in material or workmanship.

RoofDen will replace or repair the product at its discretion that is subject to faulty manufacturing or workmanship.

• Warranty is valid only for the original purchaser with proof of purchase (Bill/order ID).

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What Is Covered

• Manufacturing and material defects - effective from the date of dispatch. 

  Defects must be reported within 7 days after receiving the product, later claims may not be considered.

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What Is Not Covered

Damages occured during transit caused by transporter which are due to mishandling of the parcel. 

• Normal wear and tear from regular use overtime.

  
  

  • Cosmetic damage (scratches, discoloration, fading) or any thing that does not affect product functionality.

    
    

Wind Damage Not Covered: We do not recommend using your awning in windy conditions - it is designed to tolerate winds and perform well but only at owners risk.

Water leakages caused due to condensation is not covered - condensation is common and is a natural condition and is not considered is a material fault.

Water leakages reported from the canvas or stitching is not covered - We donot claim a 100% waterproof canvas or stitching. (We take multiple measures to waterproof the seams and use treated waterproof canvas)

Improper Mounting: Correct mounting and suitable distance for brackets are required for warranty coverage. Roofden Overland reserves the right to deny a warranty claim if the recommended mounting distances are less than 3 feet which is likely to cause damage to the awning parts.

• Tears or damage caused by accidents, natural conditions, misuse, abuse, or improper installation.

  
  Damage caused due to bad weather, accidents, incorrect set up.

  
  Damage caused by mold - highly recommeded to dry out canvas fully before packing. Insects, animals or children.

  
  Damage caused by a jammed, snagged zipper, or excessive force applied to zipper causing failure. 

  
  

• Any modifications or repairs made to the awning which is not by us, voids the warranty.

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What if the goods are damaged during transit ?

While we take utmost care in packaging every order and use high quality packaging materials, damage during transit is beyond our control and is caused due to mishandling on the transporters side.

If your shipment arrives damaged:

1. Inform the transport company branch immediately for claiming damage.
2. Take clear photographs and videos of:

• - The outer packaging before opening.
• - The damaged product.
• - Any visible damage to the packaging.

3. Preserve all packaging materials
4. Submit claim documents within the allowed time
Claims may require invoice copies, government ID, and LR documents, depending on transporter requirements. 

RoofDen Overland will provide copies of invoices or other shipment documents, if required, and assist with the claim process. However, transit damage claims are to be lodged with the transport company by the consumer. Repair or replacement costs will be processed only after the claim is accepted by the transporter or otherwise will be borne by the consumer.

Warranty Claims Process

• Customers must notify us within the warranty period by providing order details, description of the defect, and supporting images/videos.

• After inspection, we may choose to:

  • Repair the product, or
    Provide a suitable solution to keep the product in top working condition, or

  • Replace it with an identical or equivalent item.
    

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Limitation of Liability

• Our liability under this warranty is limited to the repair or replacement of the product only.

• RoofDen Overland is not responsible for incidental or consequential damages arising from product use.

• RoofDen Overland products are covered by a limited warranty against manufacturing defects in material or workmanship.

• The warranty period (if applicable) is mentioned on the individual product page or packaging.

• Warranty is valid only for the original purchaser with proof of purchase (Bill/order ID).
  
  

How To Maximize The Life Of Your RoofDen Product

Awnings, Shower Tents, & other canvas products:
Never pack or store the awning wet to prevent mold and mildew growth. If packed damp after rain, open the awning at home within 48 hours to dry completely for 24 hours or using a blow dry.

Never use harsh chemicals, bleach, solvents, or high-pressure washers on the fabric or outer PVC cover especially during a car wash.
Open zippers fully before folding the bag to prevent stress on the zippers.

Roll the awning tightly to minimize movement during travel - loose packaging may cause rubbing and canvas damage
Retract or roll up your awning during high winds, heavy rain, or snowstorms to prevent structural damage.
Never allow water to pool on top of the fabric.

Use anti rust spray on brackets to help prevent surface rust

Lubricate hinges and moving metal parts annually with a silicone-based spray or WD-40.

Apply a canvas reproofer spray to maintain waterproofing or wax the seams on top of the canvas before every monsoon to maintain waterproofing.

Check all bolts regularly, as they can loosen during travel or offroading.

Rooftop Tents: 
Never pack or store a tent wet. If packed damp after rain, open the tent at home within 48 hours to dry completely for 24 hours, or use a blow dry.

Close all windows and doors if using the tent during rain.